Frequently Asked Questions
Everything you need to know before your next dive.
What is your return policy for diving equipment?
We offer a 30-day return policy for unused gear in its original packaging. Please note that for safety reasons, life-support equipment like regulators and BCDs must be returned with all factory seals intact.
Do you offer international shipping for heavy gear?
Yes, we ship worldwide. Shipping costs for heavy items like tanks or lead weights are calculated at checkout based on the total weight and destination country.
How do I know if a wetsuit will fit me correctly?
We provide detailed size charts on every product page. If you are between sizes, we generally recommend sizing up for comfort, or contacting our support team for specific brand fit advice.
Are the dive computers sold at Diving Direct covered by warranty?
Absolutely. All electronic devices and dive computers come with a full manufacturer's warranty, typically ranging from 1 to 2 years depending on the brand.
Can I get my regulator serviced through your store?
Yes, we have certified technicians on-site. You can mail your equipment to our service center for annual inspections, battery changes, and full overhauls.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Klarna and Affirm for larger equipment purchases.